We guarantee fit on all shoes, so if the fit feels off please let us know and we’ll replace your shoes free of charge. Feedback must be submitted within 30 days of receiving your shoes, but the sooner the better! After submitting feedback, a team member will be in touch to send you a pre-paid return label. Our artisan team in Spain will start handmaking your replacements as soon as we receive the first pair back. Please note that these shoes should be returned in the original condition. We recommend trying your shoes indoors and on a carpeted surface to avoid accidental damage or wear & tear. Be sure to include the original shoe box, dust bag, and additional heel tips with your merchandise. If a replacement pair still isn’t fitting, contact us directly at [email protected] for further assistance.
If you decide True Gault isn’t for you, we’ll be happy to help but will be sorry to see you go. Due to the customization of the shoes, we’re unable to provide full refunds. However, we’re happy to offer a partial refund. True Gault will retain a manufacturing fee of $125 for heels, and $175 for booties. Please be in touch with the True Gault team within 30 days of receiving your shoes. We’ll take care of processing your refund as soon as your shoes are received in original condition.
If you have any other concerns, please do not hesitate in contacting us at [email protected] and our team will take care of it right away.
Thanks so much for being a customer, and we promise to deliver the best service possible. It’s the True Gault guarantee.