Click here for a step-by-step video tutorial on how to scan!
The first step is to make sure that you’re sitting somewhere with good bright lighting. We recommend connecting to Wi-Fi, but a strong LTE connection works well too. Be sure that all the photos you take are clear & in-focus. Don’t be afraid to retake a blurry photo! Be sure that the 8.5 x 11 inch piece of paper is clean, flat and crease free.
A common problem we see is not having enough contrast between your foot, the paper, and the floor. If your floor color is too close to your skin tone, we recommend changing floors or sliding a piece of contrasting poster board underneath your 8.5 x 11 piece of paper. The best is a dark floor against light skin and vice verse.
For any other scanning issues, please contact us at [email protected] to book an in-person or virtual appointment with one of our Shoeologists.